Privacy Policy

1 Data Controller Identity

For the purposes of this Privacy Policy, the data controller responsible for the personal data of bdgane users is the offshore entity that operates and maintains the bdgane platform at bdgane.net. References to "bdgane", "we", "us", or "our" throughout this document refer to that operating entity and its authorised personnel.

As the data controller, bdgane determines the purposes and means by which your personal data is processed. We are committed to processing your data transparently, lawfully, and only for legitimate, specified purposes. If you need to contact us specifically regarding data protection or privacy matters, you may do so by emailing [email protected] with the subject line "Data Privacy Enquiry".

2 Information We Collect

bdgane collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically through your use of the site, and from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect include:

2.1 Registration & Account Data

When you create a bdgane account, we collect your full legal name, date of birth, residential address (including city, district, and postcode), email address, mobile phone number, and chosen username. This information is mandatory for account creation and cannot be omitted. Providing false registration data is a breach of our Terms & Conditions and may result in account closure.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent underage gambling and financial crime, bdgane collects copies of government-issued identity documents (such as your National ID card or passport), proof of residential address (such as a utility bill or bank statement dated within the last three months), and, where applicable, proof of ownership of the payment method used to fund your account. KYC documents are processed by bdgane and, where necessary, by our authorised identity verification partner.

2.3 Financial & Transaction Data

bdgane collects records of all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method details (such as your bKash or Nagad account number), transaction timestamps, and transaction reference numbers. Full card numbers are never stored by bdgane — card payments are processed by our PCI-DSS compliant payment partner, which returns only a tokenised reference to us.

2.4 Gaming Activity Data

We collect detailed records of your gaming activity on the platform, including the games you play, stake amounts, wager outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement. Gaming activity records are retained in accordance with our data retention schedule set out in Section 7.

2.5 Technical & Device Data

When you access bdgane, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on each page, and click-path data. This information is used for security monitoring, fraud prevention, platform optimisation, and analytics.

2.6 Communications Data

If you contact bdgane's customer support team — by email, live chat, or any other channel — we retain records of those communications, including the content of your messages, the date and time of contact, and the outcome of any support interaction. These records are used for quality assurance, dispute resolution, and regulatory compliance.

3 Legal Basis for Processing

bdgane processes your personal data only where a lawful basis for doing so exists. Depending on the nature of the processing activity, we rely on one or more of the following legal bases:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and bdgane — specifically, the Terms & Conditions you accept when registering an account. This covers account creation, transaction processing, game provision, and customer support.
• Legal Obligation: Processing that is required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, age verification obligations, and obligations arising from court orders or regulatory instructions.
• Legitimate Interests: Processing that is necessary for the pursuit of bdgane's legitimate business interests, where those interests are not overridden by your rights and freedoms. This includes fraud detection, security monitoring, platform analytics, and the investigation of suspected bonus abuse or prohibited conduct.
• Consent: Where bdgane relies on your consent as the legal basis for processing — for example, for sending you optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Consent withdrawal requests should be directed to [email protected].

4 How We Use Your Data

The personal data bdgane collects is used for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your consent or establishing a new lawful basis:

• Account Management: To create, maintain, and manage your bdgane account, including processing changes to your registration details, managing your communication preferences, and administering your account balance.
• Identity & Age Verification: To verify that you meet the eligibility requirements set out in our Terms & Conditions — including the 18+ age restriction — and to confirm your identity for KYC compliance purposes before processing withdrawals.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card), to reconcile transactions, and to investigate and resolve payment disputes.
• Game Provision & Personalisation: To deliver the games and betting markets available on the platform, to maintain accurate records of your gaming history, and to personalise your experience — for example, by displaying recently played games or tailoring bonus offers to your activity profile.
• Responsible Gaming Compliance: To monitor your gaming activity for indicators of problem gambling behaviour, to enforce deposit limits and self-exclusion periods you have set, and to fulfil our duty of care obligations under our Responsible Gaming Policy.
• Fraud & Security Monitoring: To detect and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other prohibited conduct, including through automated risk-scoring systems that analyse transactional and behavioural patterns.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your account, including processing self-exclusion requests and account closure requests.
• Marketing Communications: Where you have given your consent, to send you promotional emails, push notifications, or SMS messages about bdgane bonuses, new game launches, and seasonal promotions. You may opt out of marketing communications at any time.
• Legal & Regulatory Compliance: To meet our obligations under applicable law, including retaining transaction records and KYC documents for the minimum periods required by anti-money laundering regulations, and responding to lawful requests from regulatory authorities.

5 Data Sharing & Third Parties

bdgane does not disclose your personal data to third parties except in the circumstances described below. Where data is shared with a third party, bdgane takes reasonable steps to ensure that the recipient applies appropriate data protection standards.

5.1 Payment Service Providers

In order to process your deposits and withdrawals, bdgane shares the necessary transaction and account data with your chosen payment provider — for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or the card payment processor. Payment providers receive only the data strictly necessary to complete the transaction and are contractually prohibited from using that data for any other purpose.

5.2 Identity Verification Partners

bdgane uses authorised third-party identity verification services to assist with KYC processing. These partners may receive copies of your identity documents and conduct automated or manual verification checks on our behalf. All identity verification partners are bound by strict data processing agreements and are prohibited from using your data for their own commercial purposes.

5.3 Game Software Providers

The games available on the bdgane platform are provided by third-party software studios including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, Spribe, and NetEnt. These providers may receive limited technical and session data (such as an anonymised player session token and stake information) in order to operate their games. They do not receive your full identity data, payment details, or contact information.

5.4 Regulatory & Law Enforcement Authorities

bdgane may be required by applicable law, court order, or regulatory instruction to disclose your personal data to competent authorities. Where such disclosure is required, bdgane will comply with the legal obligation while taking reasonable steps to protect your privacy to the extent permitted by law. Where we are legally permitted to do so, we will notify you of any such disclosure request.

5.5 Business Transfers

In the event that bdgane undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer by a notice posted on the bdgane platform, and the acquiring entity will be required to honour the commitments made in this Privacy Policy with respect to your data.

6 Cookies & Tracking Technologies

bdgane uses cookies and similar tracking technologies to operate the platform, analyse site performance, and deliver a personalised experience to each user. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control or delete cookies through your browser settings at any time. Most modern browsers allow you to refuse all cookies, accept only certain types of cookies, or delete cookies that have already been set. Please note that disabling strictly necessary cookies will prevent the bdgane platform from functioning correctly, and you may be unable to log in or access your account. Disabling functional or analytics cookies will not prevent you from using the platform but may reduce the quality of your experience.

Instructions for managing cookies in the most commonly used browsers are available through each browser's help documentation. bdgane does not currently respond to browser Do Not Track (DNT) signals, as there is no consistent industry standard for interpreting these signals.

7 Data Retention

bdgane retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve disputes or enforce our agreements. The following retention periods apply:

• Account & Registration Data: Retained for the lifetime of your account and for a minimum of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five years from the date of collection or from the date of account closure, whichever is later. Extended retention may apply where required by regulatory instruction.
• Transaction Records: Retained for a minimum of five years from the date of each transaction. This applies to all deposit, withdrawal, and bonus transaction records.
• Gaming Activity Logs: Retained for a minimum of three years from the date of each gaming session, or for the duration of any ongoing dispute involving that session, whichever is longer.
• Customer Support Communications: Retained for a minimum of two years from the date of the most recent communication in each support thread, or until any associated dispute is fully resolved.
• Marketing Consent Records: Retained for the duration of your consent and for one year following withdrawal of consent, to demonstrate compliance with our consent obligations.
• Technical & Device Data: Retained for up to 24 months from the date of collection for analytics purposes. Security logs may be retained for longer periods where a specific security incident investigation is ongoing.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, bdgane will securely delete or anonymise the data in accordance with our internal data disposal procedures. Anonymised or aggregated data that cannot reasonably be used to identify an individual may be retained indefinitely for analytical and statistical purposes.

8 Your Privacy Rights

As a data subject, you hold a number of rights with respect to the personal data bdgane holds about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Request — [Right Name]". bdgane will respond to all valid requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reasons for it.

bdgane will not charge a fee for exercising your data subject rights in standard circumstances. Where requests are manifestly unfounded or excessive — in particular because of their repetitive character — bdgane reserves the right to charge a reasonable administrative fee or to refuse to act on the request, with written reasons provided to you.

9 Data Security Measures

bdgane takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL Encryption: All data transmitted between your browser and the bdgane platform is encrypted using TLS/SSL technology with a minimum 256-bit key length. This protects your account credentials, payment details, and gaming activity data from interception in transit.
• Password Security: Account passwords are stored using industry-standard cryptographic hashing algorithms. Plain-text passwords are never stored or transmitted by bdgane. Staff cannot retrieve your password; they can only initiate a password reset.
• Access Controls: Access to systems containing personal data is restricted to bdgane personnel and authorised service providers who have a legitimate need for that access. All internal access is authenticated, logged, and subject to regular review.
• Intrusion Detection & Monitoring: bdgane operates continuous security monitoring systems that detect and alert on suspicious access patterns, brute-force attempts, and anomalous account behaviour in real time.
• Data Minimisation: bdgane collects only the personal data that is genuinely necessary for the stated processing purposes. Unnecessary or redundant data is not retained.
• Staff Training: All bdgane staff with access to personal data receive regular training on data protection obligations, secure data handling procedures, and their responsibilities under this Privacy Policy.

10 International Data Transfers

bdgane operates as an offshore platform and, as a result, your personal data may be transferred to and processed in countries outside of Bangladesh. When personal data is transferred internationally, bdgane takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within bdgane's operating jurisdiction.

These safeguards may include contractual data protection clauses incorporated into our agreements with third-party service providers, the use of approved standard contractual clauses, or transfers to recipients located in jurisdictions that have been assessed as providing an adequate level of data protection. Transfers of KYC document data to identity verification partners located outside Bangladesh are subject to binding data processing agreements that restrict the use of your data to the verification purpose only.

By creating an account on bdgane and accepting our Terms & Conditions, you acknowledge that your personal data may be processed internationally as described in this section. If you have concerns about international data transfers, please contact [email protected].

11 Minors & Privacy

The bdgane platform is strictly for adults aged 18 and above. bdgane does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor — whether through a misrepresentation of age during registration or any other means — we will take immediate steps to delete that data, close the associated account, and return any real-money deposits made, subject to any legal hold obligations that may apply.

If you are a parent or guardian and believe that a minor in your care has registered an account on bdgane or provided us with their personal data, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate the report promptly and act in accordance with our obligations to protect the privacy of minors.

bdgane strongly encourages parents and guardians to make use of parental control software to restrict access to online gambling platforms. A number of reputable free and paid parental control solutions are available that can block access to gambling websites on shared or family devices. We recommend consulting the resources available at recognised online safety organisations for guidance on setting up these controls.

12 Updates to This Policy

bdgane reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this policy, we will notify registered players by publishing a prominent notice on the bdgane platform homepage and, where practicable, by sending an email notification to the address registered to your account.

The "Last Updated" date displayed at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to remain informed about how bdgane protects your personal data. Your continued use of the bdgane platform following publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

If you have any questions, concerns, or feedback regarding this Privacy Policy or bdgane's data processing practices, please do not hesitate to contact our team at [email protected]. We are committed to addressing all privacy-related enquiries promptly, professionally, and in accordance with applicable data protection standards.